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Support

Need help? Find answers below or reach out directly.

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For bug reports, feature requests, or account issues.

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Frequently Asked Questions

My alarm didn't go off. What happened?+
Alora Wake uses a 4-layer backup system, so missed alarms are extremely rare. The most common cause is the app being force-quit from the app switcher, which prevents background notifications. Make sure Alora Wake is not being closed manually, that notifications are enabled in iOS Settings, and that Low Power Mode is off when using Smart Wake.
How do I connect Apple Music?+
Go to any alarm's edit screen and tap the audio source selector. Choose Apple Music and follow the authorization prompt. Full playback requires an active Apple Music subscription. Non-subscribers can browse the catalog and use built-in alarm sounds.
Why is Smart Wake waking me earlier than my alarm time?+
Smart Wake analyzes your sleep cycle and may wake you up to 30 minutes before your set time if it detects you're in a light sleep phase. This reduces grogginess. You can adjust the Smart Wake window or disable it in the alarm's settings.
How does the free trial work?+
Alora Wake Premium includes a 7-day free trial. You won't be charged until the trial ends. You can cancel anytime in iOS Settings > Your Name > Subscriptions > Alora Wake.
How do I cancel my subscription?+
Open iOS Settings > tap your name at the top > Subscriptions > Alora Wake > Cancel Subscription. Apple manages all billing — we cannot cancel subscriptions on your behalf.
Does sleep tracking work without an Apple Watch?+
Yes. iPhone-only sleep tracking uses device motion to estimate sleep patterns. Apple Watch adds heart rate, HRV, and more accurate sleep stage detection, but it's not required.
Can I use Alora Wake as my only alarm?+
Yes. The 4-layer alarm system (primary alarm, fallback notifications, backup sounds, and system-level alerts) is designed so you can rely on it completely. On iOS 26+, Alora Wake uses AlarmKit for the same alarm privileges as Apple's built-in Clock app.
What data does Alora Wake collect?+
Only what the app needs to function — sleep data, location for weather/traffic, and optional microphone for vocal challenges. Nothing is sold or shared. See our Privacy Policy for full details.

Still need help?

We respond to every email within 24 hours. Include your iOS version and a description of the issue so we can help faster.

support@alorawake.com
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